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FAQ
Got questions about Obelrix?
Find quick answers here. If you don't see what you need, reach out to our support team via the Contact Support page or our direct channels.
Questions & Answers
What is Obelrix, and who operates it?
Obelrix is a managed online marketplace for in-game currencies and digital assets. The platform is operated by PixelPay Solutions LTD, a company officially registered in England and Wales, Company Number: 15819089. We act as a secure intermediary between verified suppliers and the global gaming community.
How does the delivery process work?
We don't rely on fully automated systems. After your payment is verified, a dedicated manager reviews your order and reaches out via email within 24 business hours to coordinate a secure transfer. This helps ensure your assets go to the correct character, server, and faction.
Which payment methods do you accept?
We currently accept Visa and Mastercard. All transactions are processed through industry-standard, encrypted payment gateways. To ensure your privacy, Obelrix does not store your sensitive card details on its servers.
Are there any verification steps during payment?
Yes. To maintain high security standards and prevent unauthorised transactions, our system performs a standard validation of payment details. This may include a temporary zero-amount authorisation to confirm card ownership and protect both the user and the platform.
How long will it take to receive my order?
Delivery timeframes can vary depending on the specific game environment and current market demand. While we strive for efficiency, the manual nature of our secure transfers is designed for accuracy over pure speed. You will receive an update from our management team within 24 business hours of your purchase.
What should I do if I provided incorrect character or server details?
If you notice an error in your order details (e.g., incorrect server or character name), please contact our support team immediately at [email protected]. We will try to correct the information before delivery. Please note that corrections or refunds cannot be guaranteed once an order has been fulfilled.
Can I request a refund or cancel my order?
Refund requests are reviewed on a case-by-case basis in accordance with our Refund Policy. Generally, refunds are available if the digital currency has not yet been activated or credited to your account. Please refer to our Refund Policy page for specific eligibility criteria and timeframes.
How do I contact the Obelrix support team?
Contact Obelrix support via our form, email ([email protected]), or phone (+447458149971). Please include your order number and a clear description of your enquiry for a faster response.
When is your support team available?
Our team is available to assist you from Monday to Friday, 09:00 – 16:00 GMT. We aim to acknowledge all initial enquiries within two business days.
How does Obelrix ensure the safety of my data?
As a UK-registered entity, we adhere to strict data protection standards, including UK GDPR. We only collect the minimal information necessary to fulfil your order and use advanced encryption to protect all interactions on our platform. You can read more in our Trust & Safety and Privacy Policy sections.
Is Obelrix affiliated with game developers?
No. Obelrix operates as an independent intermediary and is not affiliated with, endorsed by, or associated with any game developers or publishers. Please note that acquiring in-game assets via third-party platforms may carry risks under the game's Terms of Service.