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REFUND POLICY
Effective Date: 09 April 2025
Last Updated: 11 March 2026
At Obelrix, operated by PixelPay Solutions LTD, we aim to provide a reliable marketplace for in-game currency and digital goods. We work to ensure that orders are processed clearly and that users understand what they are purchasing before payment is completed.
This Refund Policy explains when a refund may be requested, how refund requests are reviewed, and how approved refunds are processed. Please read this policy carefully before placing an order.
By placing an order on Obelrix, you acknowledge that you have read and accepted this Refund Policy.
Users may request a refund within fourteen (14) calendar days from the date of purchase, provided that:
Refund requests submitted after the fourteen-day window will not normally be accepted unless exceptional circumstances apply (e.g., system failure or non-delivery beyond your control).
To initiate a refund or cancellation, please contact [email protected] with your order number, payment confirmation, and full explanation of the issue. Incomplete or unverifiable refund requests may be declined or delayed.
By completing a purchase, the User expressly agrees to the immediate delivery and execution of the digital service. Once the digital currency or digital goods are credited or delivered to the User's account, the right to cancel or withdraw from the purchase may no longer apply where permitted by applicable consumer protection laws.
Refunds are granted only in confirmed cases of platform, delivery, or system malfunction. Once we receive your request, our support team will:
Refunds are always processed to the original payment method used at checkout. Depending on your financial institution, funds may appear in your account within three to seven (3–7) business days after initiation.
Refunds may be granted in the following cases:
Refunds will not be provided in the following cases:
Because in-game currencies and digital content are immediately consumable and non-reversible, once the digital currency or digital goods have been successfully credited to the User's account, the transaction becomes final and cannot be reversed or refunded except as expressly provided in this Policy.
If an order is delayed, incomplete, or affected by a technical issue, our support team will first attempt to resolve the matter before issuing a refund where appropriate.
Depending on the case, resolution may include:
We reserve the right to refuse a refund request where we reasonably believe that the policy is being abused, including but not limited to repeated unjustified refund claims, fraudulent activity, chargeback abuse, or misuse of the platform.
In such cases, we may also limit future refund eligibility, suspend the account, or restrict access to our services where appropriate.
This page is provided for general information and may be further refined during legal review.