Refunds and Purchase Protection

Effective Date: 09 April 2025

Last Updated: 11 March 2026

1. Introduction

At Obelrix, operated by PixelPay Solutions LTD, we aim to provide a reliable marketplace for in-game currency and digital goods. We work to ensure that orders are processed clearly and that users understand what they are purchasing before payment is completed.

This Refund Policy explains when a refund may be requested, how refund requests are reviewed, and how approved refunds are processed. Please read this policy carefully before placing an order.

By placing an order on Obelrix, you acknowledge that you have read and accepted this Refund Policy.

2. Refunds

Users may request a refund within fourteen (14) calendar days from the date of purchase, provided that:

• the purchased digital currency has not been activated, credited, transferred, or used within the associated game account;
• the transaction was processed incorrectly, duplicated, or affected by a technical or payment system error;
• the item or currency was not delivered due to a verified fault on our side.

Refund requests submitted after the fourteen-day window will not normally be accepted unless exceptional circumstances apply (e.g., system failure or non-delivery beyond your control).

To initiate a refund or cancellation, please contact [email protected] with your order number, payment confirmation, and full explanation of the issue. Incomplete or unverifiable refund requests may be declined or delayed.

By completing a purchase, the User expressly agrees to the immediate delivery and execution of the digital service. Once the digital currency or digital goods are credited or delivered to the User's account, the right to cancel or withdraw from the purchase may no longer apply where permitted by applicable consumer protection laws.

3. Refund Eligibility and Timeframes

Refunds are granted only in confirmed cases of platform, delivery, or system malfunction. Once we receive your request, our support team will:

• acknowledge receipt within two (2) business days;
• review and verify all related transaction data within five (5) business days. The Company reserves the right to request additional information or verification from the User, including account identifiers, transaction details, or proof of payment, where reasonably necessary to investigate the refund request;
• issue approved refunds within ten (10) business days from confirmation.

Refunds are always processed to the original payment method used at checkout. Depending on your financial institution, funds may appear in your account within three to seven (3–7) business days after initiation.

Eligible Refund Cases

Refunds may be granted in the following cases:

• Technical or system error — when a malfunction on our platform or payment gateway caused the User to receive the wrong type, amount, or platform version of in-game currency.
• Duplicate payment — if the User was mistakenly charged twice for the same order.
• Failed or incomplete delivery — when the purchased in-game currency or digital item was not credited or delivered due to a confirmed system fault.
• Payment processing error — where a transaction was confirmed by the bank but not properly registered in our system.
• Unclaimed or unactivated product — if the digital currency remains unused or uncredited within the 14-day refund period.
• Legal obligation — if required under applicable consumer protection laws or by competent authorities.

4. Orders That Are Not Eligible for Refund

Refunds will not be provided in the following cases:

• the in-game currency or digital item has already been delivered, activated, redeemed, or used;
• dissatisfaction with the type, amount, or perceived value of the purchased currency, or change of mind after the purchase;
• incorrect product, platform, or region selection by the User;
• repeated refund claims suggesting fraudulent or abusive behavior.

Because in-game currencies and digital content are immediately consumable and non-reversible, once the digital currency or digital goods have been successfully credited to the User's account, the transaction becomes final and cannot be reversed or refunded except as expressly provided in this Policy.

5. Service Issues and Support Resolution

If an order is delayed, incomplete, or affected by a technical issue, our support team will first attempt to resolve the matter before issuing a refund where appropriate.

Depending on the case, resolution may include:

• completing the delivery;
• correcting the order;
• replacing the affected digital goods;
• issuing a partial or full refund where justified.

6. Abuse Prevention

We reserve the right to refuse a refund request where we reasonably believe that the policy is being abused, including but not limited to repeated unjustified refund claims, fraudulent activity, chargeback abuse, or misuse of the platform.

In such cases, we may also limit future refund eligibility, suspend the account, or restrict access to our services where appropriate.

This page is provided for general information and may be further refined during legal review.