Help Centre | Obelrix

HELP CENTRE

Find information about support, orders, and how to get help

Here, you will find comprehensive guidance on orders, payments, policies, and more. Our goal is to make your experience as smooth as possible – start here to quickly find the information or support you need.

1. Finding Information on Obelrix

Before contacting support, you might find answers in our dedicated pages:

— How It Works – An overview of the ordering process and our e-mail-based coordination.

— Refund Policy – Details on when refunds are available and the structured process for requesting one.

— Trust & Safety – Information on how we handle transactions, manage suppliers, and ensure service integrity.

— User Terms – The comprehensive legal terms governing the use of our platform.

2. Contacting Support

If you need direct assistance, our team is available to help through multiple channels.

We prioritise clear and professional communication to resolve your enquiries as efficiently as possible.

— E-mail Support: [email protected]

— Phone Assistance: +447458149971

— Operating Hours: Monday to Friday, 09:00 – 16:00 GMT

3. What to Include in Your Message

To help us respond quickly and accurately, please include the following details in your message:

— Your Order Number – Found in your confirmation e-mail.

— A Clear Description – Please specify the game, server, and the nature of the issue.

— Supporting Evidence – Any relevant screenshots of the transaction or in-game status.

4. Response Time

Our support team is active during the business hours stated above. We aim to acknowledge all initial requests within two business days.

If your issue is more complex, like a payment investigation or a delivery dispute with a third-party supplier, it may take us a bit longer to review. Don't worry – we'll keep you updated every step of the way.

5. Need Further Assistance?

Still have questions? We are here to help.

If you cannot find the answer in our Help Centre or policy pages, our team is ready to assist you. Whether you prefer e-mail support or a direct call, we will guide you every step of the way to ensure your Obelrix experience is smooth and secure.