Our approach to transaction security, regulatory compliance, and service integrity

Obelrix, operated by PixelPay Solutions LTD, is committed to maintaining a transparent and secure environment for all users. This page explains how we protect your transactions, safeguard your data, and manage the inherent risks associated with digital asset services.

Verified Supplier Network

We do not source assets from unverified or automated origins. To maintain a consistent and reliable level of service:

• Established Partnerships — We collaborate exclusively with a curated network of trusted suppliers who have a proven track record of reliability within the gaming community.
• Manual Quality Control — Our team regularly reviews supplier performance and delivery methods to ensure they align with our internal safety standards and provide a stable experience for our customers.
• Asset Integrity — We prioritise suppliers who obtain assets through legitimate gameplay activity rather than high-risk automated methods.

Secure Transactions & Payment Verification

The security of your financial information is our highest priority. All payments on Obelrix are processed through industry-leading, encrypted payment gateways.

• Card Ownership Validation — To prevent unauthorised use and fraud, our system may perform a standard verification of your payment method. This may include a temporary zero-amount authorisation to confirm that the card is active and belongs to the user.
• Data Privacy — In accordance with our Privacy Policy, we do not store sensitive card details on our servers. Your payment data is handled exclusively by our secure third-party payment processors.

Risk Acknowledgement & User Responsibility

We believe in straightforward communication regarding the nature of in-game currency services.

• Service Independence — Obelrix operates as an independent intermediary and is not affiliated with, endorsed by, or associated with any game developers or publishers.
• Terms of Service — Users should be aware that the acquisition of in-game assets via third-party platforms may contradict the Terms of Service of certain game publishers.
• Assumption of Risk — By using our services, the user acknowledges that any potential administrative actions, such as account restrictions or blocks imposed by game moderators, are a risk they personally assume. Obelrix is not liable for actions taken by third-party game providers.

Compliance & Data Privacy

As a UK-registered company, we adhere to strict data protection standards to ensure your information is handled lawfully and ethically.

• Minimal Data Collection — We only collect information essential for fulfilling your order, such as your email address and necessary in-game details (e.g., server or character name).
• Regulatory Alignment — We adhere to UK GDPR and applicable data protection regulations, ensuring you have the right to access, correct, or request the deletion of your personal data at any time.
• Anti-Fraud Monitoring — We continuously monitor platform activity to identify and mitigate suspicious behaviour, protecting both our suppliers and our customers.

Managed Mediation & Issue Resolution

While we act as a bridge between suppliers and players, we take an active role in ensuring your satisfaction through direct coordination and accessible assistance.

• Manager Oversight — Every transaction is overseen by a dedicated manager who verifies delivery details via e-mail to minimise errors.
• Multi-Channel Assistance — To ensure accessibility, we provide support via multiple channels:
  
  — E-mail: [email protected]
  — Phone: +447458149971
  — Availability: Monday to Friday, 09:00 – 16:00 GMT
  
• Dispute Handling — In the event of a technical failure or confirmed non-delivery, we provide a structured refund and cancellation process. We aim to acknowledge all support enquiries within two business days to reach a fair resolution.